Returns & Exchanges

Please read this before ordering, so there are no surprises later.

We don’t offer refunds

Fragrance can’t be resold once a bottle has been opened, so we’re not able to take returns for change of mind, or because a scent wasn’t what you expected. We’d rather say this plainly than bury it.

If you’re unsure which fragrance suits you, message us on WhatsApp before you order. We’ll help you pick, and we’d rather spend ten minutes on that than have you end up with something you don’t wear.

What we do replace

If your product arrives faulty or damaged, we’ll replace it free. No argument, no restocking fee.

How to raise it

• Report within 48 hours of delivery
• Send us an unboxing video — this is required, we can’t process a damage claim without it
• Start recording before you open the outer packaging, and keep it running until the bottle is out of the box
• WhatsApp the video to +91 99988 35005 or email help.scenttheory@gmail.com with your order number

We know asking for a video is a bit of a hassle. It’s the only way we can tell a transit break from a drop at home, and it lets us approve genuine claims the same day instead of arguing about them.

What happens next

Once we’ve seen the video we approve the replacement and arrange a free pickup of the damaged item. Your replacement ships as soon as the pickup is scheduled — you don’t wait for the damaged bottle to reach us first.

Cash on Delivery orders

If you refuse a COD parcel at the door, you’re not charged anything. If a COD order arrives damaged, the same 48-hour window and unboxing video apply, and we replace it free.